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Getting the most out of your BSS/OSS

Posted by Jennifer Shin on Mar 6, 2015 8:30:00 AM

The mobile marketplace moves at the speed of light. To ensure that your MVNO operation moves along with it, it’s important to have a BSS/OSS that is agile and versatile enough to enable you to quickly create, bundle, sell, and deliver a variety of products and services to subscribers. It’s all about making it easy for today’s tech-savvy consumers to get what they want from you, self-configure and customize it, and be able to use it almost instantaneously. On the back end, you have to be able to perform real-time credit checks; provision accounts; match discounts, rates, and charges to offers and implement everything right now. Can’t keep up? Then you face a high risk of subscriber leakage and churn. What’s the answer? A hardcore BSS/OSS platform capable of high-bandwidth performance and rapid scalability to meet relentless market demands. 

So how can you make all this happen, gain marketshare, and still make your margin?

Topics: OSS BSS Systems, OSS Software, MVNO Software, BSS Software, Mobile, MVNO

Key Factors in MVNO Success

Posted by Jennifer Shin on Mar 4, 2015 8:44:00 AM

Not all MVNOs are successful, but the majority of the ones that are share certain traits. If you’re planning a launch, understanding what has worked for others – and what has not – is a great way to help stack the cards in your favor.

In a comprehensive report released a couple of years ago, industry consultant Telecom Advisory Services studied several successful major MVNOs, including TracFone and Virgin Mobile, to uncover their secrets to success. Here’s a summary of the traits these successful MVNOs had in common (some of which we recently discussed in our Tips Pt. I and Pt. II posts):

Topics: OSS BSS Systems, BSS Software, Mobile

5 more tips for succeeding in a challenging MVNO environment – Part II

Posted by Jennifer Shin on Feb 25, 2015 8:25:00 AM

In our last post, we provided five tips to help mobile virtual network operators (MVNOs) – especially new ones – succeed in a challenging and competitive mobile market. In this post, we have five more tips to help not just start-up MVNOs, but established ones as well:

Topics: MVNO

5 tips for succeeding in a challenging MVNO environment – Part I

Posted by Jennifer Shin on Feb 18, 2015 8:43:00 AM

Competition can be tough out there. Most industry experts will put keeping cost and debt low at the top of the list for success. To do that, it’s important to keep your infrastructure lean and mean, streamline your entire mobile delivery environment from back end to device, and work closely with experienced mobile network operator (MNO) and mobile virtual network enabler (MVNE) partners who can help you deliver real value, savings, and a quality experience to your subscribers.

Topics: OSS BSS Systems, OSS Software, BSS Software, MVNO, MNO

Be Our MVNO

Posted by D'Ana Guiloff on Feb 14, 2015 8:00:00 AM

Love is in the air today. Are you IN love with your MVNE? You should be.
Check out just a few reasons why we would be a great match for you:

Topics: MVNO, MVNE

The MVNE/MVNO Relationship

Posted by Jennifer Shin on Feb 13, 2015 8:46:00 AM

With Valentine’s Day on many people’s minds, this might be a good time to continue talking about relationships, which I started in my previous post, only this time it’s the relationship between an MVNO and an MVNE (that’s us). After all, behind most successful MVNOs stands an MVNE lending a helping hand.

What makes this kind of relationship so valuable is the ability of an MVNE, or mobile virtual network enabler, to take away many of the pains associated with back office and front-end operational activities through a comprehensive, turn-key BSS/OSS platform built specifically for mobile. This is especially valuable for a postpaid MVNO/MVNE relationship because of the BSS/OSS complexity involved deploying a postpaid customer management platform that can include managing provisioning, mediation, rating, customer care, billing, and other back-office services. A prepaid platform, of course, has its own challenges as well, including the need to actively track customer usage in real time to avoid service disruption and an unfavorable customer experience.

Topics: OSS BSS Systems, OSS Software, BSS Software, MVNO, MVNE

MNOs and MVNOs: A view from the customer’s perspective

Posted by Jennifer Shin on Feb 11, 2015 8:47:00 AM

It’s February and love is in the air, but for MVNOs that don’t pay close attention to their customers, there may be some love lost. That’s why it’s so important to make sure that you, as the network provider, always view your relationship through the eyes of your subscribers. Nothing will make a subscriber relationship fail faster than neglect or indifference on the part of the MVNO.

Topics: Subscriber Loyalty, MVNO, MNO

Global Report: MVNO market expecting robust growth

Posted by Jennifer Shin on Feb 4, 2015 8:45:00 AM

Mobile virtual network operators (MVNOs) are expected to grow strongly worldwide over the next three years as regulators embrace a more competitive market and the mobile industry turns to new areas for revenue growth, such as enterprise applications and machine-to-machine (M2M) networking.

Topics: Mobile, MVNO

The Changing Role of MVNOs

Posted by Jennifer Shin on Jan 28, 2015 8:20:00 AM

As the mobile network industry expands and evolves, new markets for mobile virtual network operators (MVNOs) are emerging, transforming the industry from essentially consumer-centric to one offering a variety of services to a wider range of business-to-business (B2B) and even industrial markets.

What’s driving this evolution, in large part, is the tightening competition for traditional consumer voice and data service and growing wireless business communications applications. In a market that is already challenged by slim margins and fueled by the consumer demand for value packages and cheaper rates, there’s little headroom for increased profitability. The most attractive option, then, is to head for greener pastures and that means niche markets and specialty services. Here’s a look at where we can expect growth and diversification in the future:

Topics: General, Mobile, MVNO

MVNO success: How to survive the hype and find profitability

Posted by Jennifer Shin on Jan 21, 2015 8:35:00 AM

There’s been a lot of hype in the marketplace about what MVNOs can deliver, but competition is fierce and it can be tough to make profit.

Here are some lessons to be learned on what you need to do to win:

Topics: OSS BSS Systems, MVNO Software, BSS Software, Mobile, MVNO