Regulatory fees and taxes can represent a substantial financial responsibility for mobile virtual network operators (MVNOs). It’s important for mobile services providers to fully understand the local, state, and federal tax laws that can affect them, especially because the IRS and the FCC as well as many states have broad and sometimes different definitions for the terms “communications” and “telecommunications.” In general, though, MVNOs are defined as Commercial Mobile Radio Services (CMRS) even if they simply resell services from facilities-based CMRS providers and don’t actually own any facilities of their own.
Topics: Wireless Billing
BeQuick had the opportunity to meet with many clients, partners and other great delegates during the 2 information-packed days. The agenda was filled with several great speakers, moderators and panelists sharing their stories to the room full of MVNOs.
The MVNOs Industry Summit starts tomorrow and there are some great speakers that will be sharing their experience and knowledge.
What sessions are you looking forward to attending?
Here are a few sessions we think would be interesting to check out.
The heart of any mobile virtual network operator (MVNO) is its ability to provide its subscribers with a robust and reliable connection to a mobile network operator (MNO). Without a solid carrier gateway and reliable connectivity an MVNO has neither the reason nor the ability to exist.
We are excited that BeQuick will be at the MVNO Industry Summit again this year. The team will be in Dallas on November 19th & 20th. Will you be there?
Here are a few things we are looking forward to at the event.
It seems that every year Consumer Reports gives mobile virtual network operators (MVNOs) dozens of good reasons NOT to be a large national carrier. In its 2014 annual mobile carrier customer satisfaction survey, the highly-respected product rating and evaluation publication revealed that the almost 60,000 mobile customers surveyed continue to give the Big Four mobile carriers poor marks across the board for customer support and satisfaction.
Today, this Veteran's Day, BeQuick would like to thank all of the brave men and women that have fought and died for our freedom.
Customer churn is the MVNO’s itch that’s tough to soothe. If you scratch hard enough, chances are you’ll find poor customer communication is often the cause. With Informa Telecoms & Media forecasting an MVNO market growth of 270 million subscriptions by the end of 2018 and consultant CustomerThink reporting annual mobile service churn exceeding 40 percent, improving customer communications is critical. Just shaving a point or two off that kind of high-volume subscriber churn can make a difference of millions of dollars to the MVNO’s bottom line.
The successful MVNO/subscriber equation is balanced by information flowing equally in both directions. Good communication informs both the customer and the MVNO of what’s wanted, what’s available, and what’s appropriate. Poor customer communications frustrate both parties. Subscribers have trouble managing their accounts while MVNOs struggle to understand and address their customers’ needs, often failing to provide the right products, pricing, and performance at the right time.
If you’re a mobile virtual network operator (MVNO) you know how hard it can be to strike the right balance between support and dependence with your mobile virtual network enabler (MVNE). While your MVNE supplies you with the infrastructure and connectivity you need to do what you do, it’s important for you to retain as much control as possible over your network operations.