What is BeQuick Sharing?

Can you effectively service the Lifeline market?

Posted by Jennifer Shin on Nov 28, 2014 8:54:00 AM

As the cost of living continues to rise and the baby boomer generation ages, increasing numbers of consumers are struggling to pay monthly subscription fees for mobile service to stay in touch with each other, their families, and the work and leisure activities that interest them. In response, the FCC has developed a discount program called Lifeline that enables qualifying consumers – which, in general, includes anyone who falls within 135 percent of the federal poverty guidelines – to receive a discount on their monthly telephone service. This discount is underwritten by fees paid by telecom service providers into the federal Universal Service Fund (USF) which is administered by the Universal Service Administrative Company (USAC).

Topics: Lifeline Software

Happy Thanksgiving

Posted by D'Ana Guiloff on Nov 27, 2014 8:55:00 AM


Topics: Events

MVNOs and Taxes: What you need to know

Posted by Jennifer Shin on Nov 25, 2014 8:45:00 AM

Regulatory fees and taxes can represent a substantial financial responsibility for mobile virtual network operators (MVNOs). It’s important for mobile services providers to fully understand the local, state, and federal tax laws that can affect them, especially because the IRS and the FCC as well as many states have broad and sometimes different definitions for the terms “communications” and “telecommunications.” In general, though, MVNOs are defined as Commercial Mobile Radio Services (CMRS) even if they simply resell services from facilities-based CMRS providers and don’t actually own any facilities of their own.

Topics: Wireless Billing

2014 MVNOs Industry Summit Summary

Posted by D'Ana Guiloff on Nov 24, 2014 4:36:09 PM

BeQuick had the opportunity to meet with many clients, partners and other great delegates during the 2 information-packed days. The agenda was filled with several great speakers, moderators and panelists sharing their stories to the room full of MVNOs.

Topics: Events

See you at the 2014 MVNOs Industry Summit

Posted by D'Ana Guiloff on Nov 18, 2014 11:31:00 AM

The MVNOs Industry Summit starts tomorrow and there are some great speakers that will be sharing their experience and knowledge.

What sessions are you looking forward to attending?

Here are a few sessions we think would be interesting to check out. 

Topics: Events

Carrier Gateway: The Key to Reliable Connectivity

Posted by Jennifer Shin on Nov 14, 2014 8:48:00 AM

The heart of any mobile virtual network operator (MVNO) is its ability to provide its subscribers with a robust and reliable connection to a mobile network operator (MNO). Without a solid carrier gateway and reliable connectivity an MVNO has neither the reason nor the ability to exist.


BeQuick is going to the 2014 MVNO Industry Summit

Posted by D'Ana Guiloff on Nov 13, 2014 8:30:00 AM

We are excited that BeQuick will be at the MVNO Industry Summit again this year. The team will be in Dallas on November 19th & 20th. Will you be there?

Here are a few things we are looking forward to at the event.

Topics: Events

Empowering the Customer

Posted by Jennifer Shin on Nov 12, 2014 8:48:00 AM

It seems that every year Consumer Reports gives mobile virtual network operators (MVNOs) dozens of good reasons NOT to be a large national carrier. In its 2014 annual mobile carrier customer satisfaction survey, the highly-respected product rating and evaluation publication revealed that the almost 60,000 mobile customers surveyed continue to give the Big Four mobile carriers poor marks across the board for customer support and satisfaction.

Topics: OSS BSS Systems, MVNO

Veteran's Day Thank You

Posted by D'Ana Guiloff on Nov 11, 2014 10:29:00 AM

Today, this Veteran's Day, BeQuick would like to thank all of the brave men and women that have fought and died for our freedom.

Topics: Events

The Key to Good Customer Communications

Posted by Jennifer Shin on Oct 31, 2014 8:29:00 AM

Customer churn is the MVNO’s itch that’s tough to soothe. If you scratch hard enough, chances are you’ll find poor customer communication is often the cause. With Informa Telecoms & Media forecasting an MVNO market growth of 270 million subscriptions by the end of 2018 and consultant CustomerThink reporting annual mobile service churn exceeding 40 percent, improving customer communications is critical. Just shaving a point or two off that kind of high-volume subscriber churn can make a difference of millions of dollars to the MVNO’s bottom line. 

The successful MVNO/subscriber equation is balanced by information flowing equally in both directions. Good communication informs both the customer and the MVNO of what’s wanted, what’s available, and what’s appropriate. Poor customer communications frustrate both parties. Subscribers have trouble managing their accounts while MVNOs struggle to understand and address their customers’ needs, often failing to provide the right products, pricing, and performance at the right time.

Topics: Subscriber Loyalty, MVNO, Communication