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The Key to Good Customer Communications

Posted by Jennifer Shin on Oct 31, 2014 8:29:00 AM

Customer churn is the MVNO’s itch that’s tough to soothe. If you scratch hard enough, chances are you’ll find poor customer communication is often the cause. With Informa Telecoms & Media forecasting an MVNO market growth of 270 million subscriptions by the end of 2018 and consultant CustomerThink reporting annual mobile service churn exceeding 40 percent, improving customer communications is critical. Just shaving a point or two off that kind of high-volume subscriber churn can make a difference of millions of dollars to the MVNO’s bottom line. 

The successful MVNO/subscriber equation is balanced by information flowing equally in both directions. Good communication informs both the customer and the MVNO of what’s wanted, what’s available, and what’s appropriate. Poor customer communications frustrate both parties. Subscribers have trouble managing their accounts while MVNOs struggle to understand and address their customers’ needs, often failing to provide the right products, pricing, and performance at the right time.

Topics: Subscriber Loyalty, MVNO, Communication

Gain more network control with the right MVNE and platform

Posted by Jennifer Shin on Oct 22, 2014 9:02:00 AM

If you’re a mobile virtual network operator (MVNO) you know how hard it can be to strike the right balance between support and dependence with your mobile virtual network enabler (MVNE). While your MVNE supplies you with the infrastructure and connectivity you need to do what you do, it’s important for you to retain as much control as possible over your network operations.

Topics: BSS Software, MVNO, MVNE

Real-time flexibility is the key to MVNO success

Posted by Jennifer Shin on Oct 15, 2014 8:30:00 AM

In a survey taken at this year’s MVNO World Congress, over 400 mobile virtual network operators (MVNOs) cited "flexibility" as a critical factor for success and profitability. In fact, flexibility in both technology and business processes was mentioned as one of the most important characteristics of a successful MVNO, right up there with keeping costs low.

Topics: MVNO

Choosing the right MVNE

Posted by Jennifer Shin on Oct 13, 2014 11:00:00 AM

Behind every good mobile virtual network operator (MVNO) stands an equally good mobile virtual network enabler (MVNE). Without the proper mobile infrastructure and back office support, it’s difficult – if not impossible – for an MVNO to succeed. That’s why choosing the right MVNE is a critical fundamental step in launching a strong MVNO.

Topics: MVNO, MVNE

Congratulations to the CTIA GoPro Winner from BeQuick

Posted by D'Ana Guiloff on Oct 10, 2014 8:28:00 AM

We are pleased to announce the winner of the GoPro Hero3 Silver Edition Camera from our Booth Event at CTIA in Las Vegas last month.

Topics: Events

Hope We Got to Say Hi to You at CTIA 2014

Posted by D'Ana Guiloff on Oct 7, 2014 10:30:44 AM


It's the beginning of the week and you are probably getting ready for another busy week.

Before you dig in too far, I wanted to share some of the exciting things that happened in Las Vegas for the CTIA/Super Mobility Week this year.

Did you get to enjoy all of the fun we were having? Revisit the fun if you did and see what you missed if you didn't.

Topics: Events

Maintaining MVNO Subscriber Loyalty

Posted by Jennifer Shin on Sep 9, 2014 2:16:26 PM

It’s good to be a mobile virtual network operator these days. Mobile network operators are embracing the MVNO business model as a cost-efficient way to increase market penetration and prepaid mobile plans are predicted to be among the hottest mobile subscriber growth trends this year, according to a recent IDC report. However, there is a potentially dark lining to that silver cloud -- maintaining subscriber loyalty in the face of rapidly increasing MVNO marketplace competition as more MVNO/MVNE players seek bigger slices of this growing pie.

Topics: OSS BSS Systems, Subscriber Loyalty, Mobile

IoT and business management trends likely to have significant impact on the future of mobile

Posted by Jennifer Shin on Jun 19, 2014 9:52:56 PM

Many MVNOs find that their strongest market lies in enterprise mobile users. The growing adoption of smartphones and tablets in the workplace is leading companies to invest in lower-cost, high-quality coverage for their employees in order to keep expenses low. Even with BYOD strategies, employers often pay a stipend for their worker's service, so investing in more affordable solutions from smaller, local carriers has significant appeal.

Topics: OSS Software, BSS Software, Wireless Operations

Sprint contract changes wireless strategy across country

Posted by Jennifer Shin on Jun 18, 2014 12:38:06 AM

Sprint revealed more than a dozen LTE roaming deals with rural MVNOs, following up on the strategy it announced earlier in 2014. This provides the carrier with a stronger LTE footprint across the nation, though not quite on the scale of its larger competitor, Verizon.

Topics: OSS Software, Wireless Operations

As EU and S Korea team up for 5G network, the technology itself is questioned

Posted by Jennifer Shin on Jun 17, 2014 12:36:52 AM

More nations are looking to take the next evolutionary step up from 4G LTE and continue improving mobile network speeds, but some say that more time needs to be spent defining 5G service.

Topics: OSS Software, Wireless Operations