With Valentine’s Day on many people’s minds, this might be a good time to continue talking about relationships, which I started in my previous post, only this time it’s the relationship between an MVNO and an MVNE (that’s us). After all, behind most successful MVNOs stands an MVNE lending a helping hand.
What makes this kind of relationship so valuable is the ability of an MVNE, or mobile virtual network enabler, to take away many of the pains associated with back office and front-end operational activities through a comprehensive, turn-key BSS/OSS platform built specifically for mobile. This is especially valuable for a postpaid MVNO/MVNE relationship because of the BSS/OSS complexity involved deploying a postpaid customer management platform that can include managing provisioning, mediation, rating, customer care, billing, and other back-office services. A prepaid platform, of course, has its own challenges as well, including the need to actively track customer usage in real time to avoid service disruption and an unfavorable customer experience.