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2014 MVNOs Industry Summit Summary

Posted by D'Ana Guiloff on Nov 24, 2014 4:36:09 PM

BeQuick had the opportunity to meet with many clients, partners and other great delegates during the 2 information-packed days. The agenda was filled with several great speakers, moderators and panelists sharing their stories to the room full of MVNOs.

Topics: Events

See you at the 2014 MVNOs Industry Summit

Posted by D'Ana Guiloff on Nov 18, 2014 11:31:00 AM

The MVNOs Industry Summit starts tomorrow and there are some great speakers that will be sharing their experience and knowledge.

What sessions are you looking forward to attending?

Here are a few sessions we think would be interesting to check out. 

Topics: Events

Carrier Gateway: The Key to Reliable Connectivity

Posted by Jennifer Shin on Nov 14, 2014 8:48:00 AM

The heart of any mobile virtual network operator (MVNO) is its ability to provide its subscribers with a robust and reliable connection to a mobile network operator (MNO). Without a solid carrier gateway and reliable connectivity an MVNO has neither the reason nor the ability to exist.

Topics: MVNO, MVNE, MNO

BeQuick is going to the 2014 MVNO Industry Summit

Posted by D'Ana Guiloff on Nov 13, 2014 8:30:00 AM

We are excited that BeQuick will be at the MVNO Industry Summit again this year. The team will be in Dallas on November 19th & 20th. Will you be there?

Here are a few things we are looking forward to at the event.

Topics: Events

Empowering the Customer

Posted by Jennifer Shin on Nov 12, 2014 8:48:00 AM

It seems that every year Consumer Reports gives mobile virtual network operators (MVNOs) dozens of good reasons NOT to be a large national carrier. In its 2014 annual mobile carrier customer satisfaction survey, the highly-respected product rating and evaluation publication revealed that the almost 60,000 mobile customers surveyed continue to give the Big Four mobile carriers poor marks across the board for customer support and satisfaction.

Topics: OSS BSS Systems, MVNO

Veteran's Day Thank You

Posted by D'Ana Guiloff on Nov 11, 2014 10:29:00 AM

Today, this Veteran's Day, BeQuick would like to thank all of the brave men and women that have fought and died for our freedom.

Topics: Events

The Key to Good Customer Communications

Posted by Jennifer Shin on Oct 31, 2014 8:29:00 AM

Customer churn is the MVNO’s itch that’s tough to soothe. If you scratch hard enough, chances are you’ll find poor customer communication is often the cause. With Informa Telecoms & Media forecasting an MVNO market growth of 270 million subscriptions by the end of 2018 and consultant CustomerThink reporting annual mobile service churn exceeding 40 percent, improving customer communications is critical. Just shaving a point or two off that kind of high-volume subscriber churn can make a difference of millions of dollars to the MVNO’s bottom line. 

The successful MVNO/subscriber equation is balanced by information flowing equally in both directions. Good communication informs both the customer and the MVNO of what’s wanted, what’s available, and what’s appropriate. Poor customer communications frustrate both parties. Subscribers have trouble managing their accounts while MVNOs struggle to understand and address their customers’ needs, often failing to provide the right products, pricing, and performance at the right time.

Topics: Subscriber Loyalty, MVNO, Communication

Gain more network control with the right MVNE and platform

Posted by Jennifer Shin on Oct 22, 2014 9:02:00 AM

If you’re a mobile virtual network operator (MVNO) you know how hard it can be to strike the right balance between support and dependence with your mobile virtual network enabler (MVNE). While your MVNE supplies you with the infrastructure and connectivity you need to do what you do, it’s important for you to retain as much control as possible over your network operations.

Topics: BSS Software, MVNO, MVNE

Real-time flexibility is the key to MVNO success

Posted by Jennifer Shin on Oct 15, 2014 8:30:00 AM

In a survey taken at this year’s MVNO World Congress, over 400 mobile virtual network operators (MVNOs) cited "flexibility" as a critical factor for success and profitability. In fact, flexibility in both technology and business processes was mentioned as one of the most important characteristics of a successful MVNO, right up there with keeping costs low.

Topics: MVNO

Choosing the right MVNE

Posted by Jennifer Shin on Oct 13, 2014 11:00:00 AM

Behind every good mobile virtual network operator (MVNO) stands an equally good mobile virtual network enabler (MVNE). Without the proper mobile infrastructure and back office support, it’s difficult – if not impossible – for an MVNO to succeed. That’s why choosing the right MVNE is a critical fundamental step in launching a strong MVNO.

Topics: MVNO, MVNE