We Make It Easy To Keep Customers Happy

Fusion CRM Creates Exemplary Customer Experiences

Fusion Telecom CRM and Ticketing System

Easy CSR Training

Easy CSR Training

The Fusion CRM module is designed to make it easy for your users with a strong set of tools for communicating with your customers.  You can easily train your CSR's in a day or less and immediately start offering effective service experiences.  The automated, proactive communications options available within Fusion allow you stay in touch with your customers via SMS, print, mail, and IVR channels.  With the intuitive and engaging self care options as well as 24x7 payment collections, you can create a higher level of confidence in your services and ultimately keep your customers happy.

Proactive Communications

Proactive Communications

With the powerful Correspondence automation tools in Fusion, you can stay in touch with your subscribers and provide many different types of notices, such as payment reminders, welcome letters and disconnect notices, without paying your valuable human resources. The Correspondence options include SMS text messages, emails, printed letters, and even outbound IVR calls with recorded messages with personalized variables such as name, amount due, due date, and more!

Provide Exemplary Service

Provide Exemplary Service

With Fusion's Ticketing and Notes features, your Customer Care reps can quickly and easily keep track of your subscriber inquiries, including automatically generated trouble ticket numbers and note codes for reporting.  All the information is stored on the Subscribers' accounts so the user see everything at a glance with a dashboard view of all the key customer information.

24x7 Automated Payments

Never miss out on a payment with the phone and online payment options in Fusion.  Your business can grow even on the weekends or during off hours by allowing your customers to make payments via credit card or ACH over the Fusion IVR system or via their online account. Fusion is also integrated to many cash payment vendors for real time payment processing via Money Gram, Western Union, Green Dot, IPP, and more!

Help Customers Help Themselves

Fusion includes online account management for all your subscribers so it will be easy for them to manage their accounts themselves rather than tying up your valuable CSR resources.  The Fusion Customer Portal provides a dashboard view into their Account details such as balance due amount, balance due date, payments posted, and ability to add/manage services on their account, including top ups for wireless.