QuickTel | FEATURES
Our Turnkey OSS and Back Office Suite Gives You The Competitive Edge
- Flexibility and features you need to be competitive in one turnkey solution
- Convergent billing, automated payments & e-billing
- Integrated provisioning, flexible agent commissioning, agent & customer web portals
- Get the edge in the marketplace!
As a prepaid CLEC, the success of your business depends on how well you can stay ahead of the curve. BeQuick delivers the flexibility and features you need to be competitive.
IVR Service
BeQuick Software offers an affordable way to manage your Customer Service calls with our exciting IVR Service. This Interactive Voice Response offering takes the pressure off of your Customer Service call volumes by handling your common, non-complex CSR calls.
This affordable yet powerful tool allows your inbound callers to pay their bill via a credit card over the phone anytime of the day, any day of the week. They can also perform other basic billing functions including, but not limited to, check their balance, receive information on their last payment, hear when their next payment is due and even request more time to pay.
The Outbound IVR system allows you to easily set up outbound calls to your customers with minimal effort. In less than 30 minutes, you can set up calls for a variety of outbound calls. For example, you can create welcome calls, past due payment calls, payment reminder calls or suspension calls. By utilizing this service, you can greatly impact your collection rates and overall customer satisfaction.
The IVR system is fully integrated with QuickTel and payments posted are reflected immediately. We can easily integrate the BeQuick IVR service to your current phone system and transfer calls to a designated number.
Future updates will allow your customers to check on the status of a repair or order and will include a Spanish version as well as an Agent-specific module.