QuickTel | FEATURES
Our Turnkey OSS and Back Office Suite Gives You The Competitive Edge
- Flexibility and features you need to be competitive in one turnkey solution
- Convergent VoIP & wireless billing, automated payments & e-billing
- Integrated provisioning, flexible agent commissioning, agent & customer web portals
- Get the edge in the marketplace!
As a Wireless & VoIP provider, the success of your business depends on how well you can distinguish your services and your value proposition to your prospects and subscribers. BeQuick delivers a turn-key VoIP and wireless billing platform with the tools you need to meet this challenge.
Customer Care
Customer Portal
Customers can create a login/password to access their account information online. Customers can view full bill detail and history, make payments, view service orders and enroll in automatic payment program.
IVR Integration
Take payments 24/7 via your phone system. Customers can call in anytime of day and check their balance and make payments via a credit card. Integration of this service into your existing phone system is quick and easy. Service also includes Outbound calling feature for calls such as reminders to pay, late notices or welcome calls.
Change History Tracking
Changes to important customer information and settings are logged. This history logged can easily be viewed from the customer’s account and allows the CSR to easily understand what changes have been made to the customer’s account.
Correspondence Automation
Using CLEC-provided template PDF’s, QuickTel can automate the creation of Welcome Letters, Past Due Notices, Suspend Notices and Disconnect Letters. These letters are then sent via FTP to the CLEC for mailing. This feature allows the CLEC to eliminate cumbersome mail merge programs.
Customers with multiple Service Locations
TN’s that belong to a particular customer can be grouped by service location. For example, if a large business customer has 500 lines and 20 office locations, each of the 500 lines can be assigned to one of 20 office locations. This also allows for faster lookup of TNs by customer service representatives. Also, when the customer’s invoice is printed, the charges (excluding tax) are grouped by service location for easy cost analysis by customer.
Contract Management
Can create standardized contracts and keep track of Customer agreements. Records contract terms, acceptance date and method, termination date, renewal terms, etc.
Automatic Processing of ILEC Line Loss Reports
System regularly downloads line loss reports, parses the file and updates the TNs in QuickTel with disconnection date and creates a final bill for the customer. Exception reports mailed daily.