Superior Support for Your Business
BeQuick is Your Dedicated Partner
BeQuick is your dedicated business partner. Our Account Team Approach applies a team to every engagement and assigns a single point of contact to every client. The Account Team is responsible for resolving client issues rapidly and for communicating clearly and regularly. Each team leverages formal processes and standard operating procedures that have been developed and refined through more than a decade of successful partnerships with our customers to assure your success in leveraging all that Fusion has to offer. The Support Services Team is the key reason BeQuick enjoys one of the highest customer retention and referral rates in the industry.
Dedicated Account Contact
For all support issues, each client is assigned a single point of contact on the BeQuick account management team.
The following are examples of issues that should be directed to the Dedicated Account Contact:
- Software Installation Questions
- Configuration & Setup Questions
- Billing Questions
- Provisioning Questions
- Software Changes or Customization Requests
- Report Requests
Live support is available Monday through Friday, 9 AM to 5 PM Eastern time, except for major holidays. Holiday hours are announced in advance via email.
Proprietary Support Tracking System
A support tracking system is included in the suite of online tools that comes with each Fusion configuration. From the support tracking system clients can submit new support issues and track existing issues.
The following are examples of issues can be tracked via the support tracking system:
- Software Bugs
- Billing Errors
- Provisioning Errors
- Connectivity Issues
BeQuick University Online Support
This sophisticated and easy to use system is an all encompassing online training and education tool for Fusion users that includes articles, how-to’s, FAQs, best practices and Webinars.
After logging into the BeQuick University system, users are able to stay up to speed on the latest features, watch Webinars that demonstrate how to use the BeQuick systems and learn how to configure and use sections of BeQuick apps.
The BeQuick University online training and knowledge base system is very simple to use and navigate and includes a powerful Google-like search tool that enables users to find exactly what they need when they want it.